FAQ - frequently asked questions

Questions Answer
1. What is special about 'Souvenirs from Heidelberg'? Our company offers a wide range of unique and high quality souvenirs and gifts that reflect the beauty and heritage of Heidelberg and Germany as a whole. We are a modern and digital company in a more traditional market.
2. What does 'Souvenirs from Heidelberg' sell? We sell souvenirs and gifts from Heidelberg and Germany in general.
3. What are the most important values ​​of 'Souvenirs from Heidelberg'? We value providing beautiful and personal memories from Heidelberg and Germany. We also value sustainability and are producing more and more of our products ourselves.
4. How long has 'Souvenirs from Heidelberg' been around? Our business has been around since 1997 and is run by the second generation.
5. Who is the main target group of 'Souvenirs from Heidelberg'? Our main target group are tourists from Germany and all over the world, but we also serve more and more corporate customers who are looking for special gifts for business occasions.
6. How can I shop at 'Souvenirs from Heidelberg'? You can purchase our products directly via our Wordpress homepage and Woocommerce shop.
7. What distinguishes 'Souvenirs from Heidelberg' from other souvenir retailers? Our unique selling point is our young, modern and digital business model in the souvenir trade. We are also producing more and more products ourselves and paying attention to sustainability.
8. On which social media platforms is 'Mitbringsel aus Heidelberg' active? You can find us on Facebook and Instagram, where we regularly share content.
9. Does 'Souvenirs from Heidelberg' also offer gifts for corporate customers? Yes, we also serve more and more corporate customers who are looking for a special gift for business occasions.
10. How can I contact the customer service of 'Souvenirs from Heidelberg'? The best way is directly at service@mitbringsel-hd.de
11. What are the prices for 'Souvenirs from Heidelberg'? We offer a wide range of products at affordable prices. You can view details in our online shop.
12. How often does 'Mitbringsel aus Heidelberg' publish new content on social media and in the blog? We post about once a week on our social media channels and on our blog.
13. How can I be informed about new products and offers from 'Souvenirs from Heidelberg'? You can soon subscribe to our newsletter or follow us on our social media channels to be informed about new products and offers.
14. Does 'Souvenirs from Heidelberg' also offer international deliveries? Yes, we deliver internationally at standard freight costs. These depend on the respective carrier and can therefore vary.
15. What are the best-selling products in 'Souvenirs from Heidelberg'? Please see the shop directly.
16. What is the return policy for 'Souvenirs from Heidelberg'? Of course, we can take back products within the legal framework according to the Distance Selling Act. However, if you are not completely satisfied with something, please contact us directly and we will find a solution.
17. Can I also buy 'Souvenirs from Heidelberg' products in shops? Of course our own brand is only available from us?
18. How can I find a special gift or souvenir in 'Souvenirs from Heidelberg'? You can use our search function or browse our different product categories to find the perfect gift or souvenir.
19. How is 'Mitbringsel aus Heidelberg' committed to sustainability? We attach great importance to sustainability and are producing more and more of our products ourselves, paying attention to environmentally friendly materials and production processes.
20. How can I apply for 'Souvenirs from Heidelberg'? The best way is directly at jobs@mitbringsel-hd.de

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